Run&Gui Terms of Use (EULA)

Last updated: October 19, 2026

This English translation is provided for convenience. In case of any discrepancy, the Spanish version prevails.

These Terms of Use (the "Agreement") govern the use of the Run&Gui application (the "App") and the training service provided through it (the "Service"). By creating an account or using the App, you accept this Agreement. If you do not agree, do not use the App.

1. Parties

This Agreement is entered into between you (the "User") and:

Owner: Guillermo Centelles Hidalgo
Tax ID (NIF/DNI): 74376234F
Address: Galgewater 30, 2311 VZ Leiden, the Netherlands
Contact: [email protected]

(hereinafter, "we" or "the Coach").

2. Description of the Service

Run&Gui is a personalised sports training service. From the profile you fill in, the App generates a running plan adapted to your data. What each tier includes:

Free tier (no cost, no subscription): you complete your profile with a form or by chatting with an AI assistant, and the App generates one plan (a single free generation).
AI trainer tier (paid subscription): you can also adapt the plan with the help of an AI assistant, within a daily and monthly limit of changes.
Human coach tier (paid subscription): everything in the AI trainer tier, with a higher limit of changes in the AI chat, plus a real person (the coach) who answers your messages through the messaging channel, and can read and edit your plan once it is published. The coach steps in at the coach's discretion when your message calls for it; the coach does not continuously supervise your tracking. The chat with the coach is intended for reasonable use related to your training. If use becomes disproportionate, we may adjust the terms of the chat, and we will notify you in accordance with section 14 (Changes).

Plans and weeks are published automatically: no person reviews them before you see them. The App also lets you add sessions to your calendar and, optionally, track your menstrual cycle to adjust the follow-up.

The Service is NOT a medical, healthcare, physiotherapy or clinical nutrition service. The plan is general sports guidance adapted to your data, not a treatment or a diagnosis.

3. Requirements for use

You must be 18 years of age or older and have the capacity to enter into a contract.
You must provide truthful and complete information in your profile; the quality and safety of the plan depend on it.
You are responsible for the confidentiality of your account and for the activity carried out from it. You can create your account with email and password or, on iPhone and on the web, with your Google or Apple account; if you sign in with one of them, you are also responsible for keeping access to that account, and Google's or Apple's terms govern your relationship with them, not with us.

4. Medical notice and assumption of risk

Read this section carefully.

Intense physical activity carries risks (injuries, cardiovascular problems and others). You participate voluntarily and at your own risk.
Before starting you must honestly complete the PAR-Q questionnaire in the App. If you answer "yes" to any question, have injuries, are pregnant, take medication or have any health condition, consult a doctor before following the plan.
The plan is a general recommendation; it does not replace the judgement of a healthcare professional. You must adapt it to how you feel.
Stop exercising and seek medical attention if you notice chest pain, dizziness, abnormal shortness of breath, acute joint pain or any worrying symptom.
Menstrual cycle information is indicative; you train by feel, not by the cycle calendar.

By accepting this Agreement, you declare that you understand these risks and assume them.

5. Subscription, payment and renewal

The AI trainer and Human coach tiers are provided through a paid subscription; the free tier has no cost and requires no subscription.
Payment for those subscriptions is made through your Apple account (in-app purchase); Apple acts as the seller and handles billing and VAT. We do not process your card details.
The price and billing period are shown in the App before you confirm the purchase.
Paid tiers are offered for these periods: AI trainer, monthly or annual (the annual plan is charged once a year); Human coach, monthly only. Each period renews automatically for another of the same length unless cancelled.
The Human coach tier includes the chat with the coach, subject to the reasonable use described in section 2. Changes to prices or terms are governed by this section and by section 14.
The subscription renews automatically at the end of each period unless you cancel it at least 24 hours before the end of the current period.
You can manage or cancel the subscription in Settings › your name › Subscriptions on your device. Deleting your account in the App does not cancel the subscription.
If a free trial period is offered, any unused portion is forfeited when you purchase a subscription.
Refunds are governed by Apple App Store policies. This does not affect your statutory consumer rights.
We may change prices; changes are communicated in advance and apply to future periods in accordance with Apple's rules.

If you contract the Human coach tier directly with us (and not through the App), the following applies instead of the above:

The contract is directly with us, not with Apple. Payment is collected by the payment method stated in the offer you accept, which shows you the total price (taxes included) and the monthly billing period before you pay. Your card details are processed by the payment provider named in the offer, not by us.
It renews every month until you cancel. You can cancel at any time by writing to the contact address in section 18; there is no minimum commitment and you keep access until the end of the period already paid.
We activate access to the Human coach tier on your App account; you do not have to buy anything else inside the App for that.
Refunds for this charge are handled by us, not by Apple, in line with section 6 and your rights as a consumer.

6. Right of withdrawal (EU consumers)

As a consumer you have the right to withdraw within 14 days without justification. However, since this is digital content/a digital service that begins immediately, by requesting that the Service start during that period you request its immediate performance and accept that you lose the right of withdrawal once it has been fully provided. If you paid through Apple, withdrawal is handled through the Apple App Store. If you contracted directly with us, you exercise it by writing to the contact address in section 18; in that case, if you withdraw after asking for the Service to start, you will pay the proportionate part of the Service already provided up to the moment you tell us your decision.

7. Acceptable use

You agree not to:

use the Service for unlawful purposes or in a way that harms third parties;
share, resell or redistribute your plan or other App content;
attempt to access other users' data or breach the security of the system;
send offensive or false content, or content that infringes rights, through the messaging channel.

We may suspend or cancel your account if you break these rules.

8. Intellectual property

The App, its software, design and content belong to us or our licensors. We grant you a personal, limited, non-exclusive and non-transferable licence to use the App while your account is active (and, on the paid tiers, while your subscription is).
The plan we deliver to you is for your personal use; you may not copy it, publish it or pass it on to third parties.

9. Your content

You retain ownership of the messages and data you enter. You grant us a limited licence to process them for the sole purpose of providing the Service to you, in accordance with the Privacy Policy.

10. Service availability

We strive to keep the App running continuously, but we do not guarantee uninterrupted availability or absence of errors. There may be interruptions due to maintenance, technical failures or causes beyond our control. The coach's response times to your messages are reasonable, not immediate. The Service is not an emergency service or a continuous-monitoring service, and the coach does not provide medical care: in an emergency, call 112 (in the EU) or your country's emergency services.

11. Disclaimer of warranties

To the extent permitted by law, the Service is provided "as is", without warranties that it will fit a particular purpose or produce specific athletic results. Results depend on many personal factors (consistency, rest, nutrition, genetics, health).

Weather forecast. The weather forecast shown in the App comes from Apple Weather and is for guidance only. YOUR USE OF THIS REAL TIME WEATHER GUIDANCE APPLICATION OR WEBSITE IS AT YOUR SOLE RISK. WEATHER DATA MAY NOT BE ACCURATE.

12. Limitation of liability

Nothing in this Agreement excludes or limits our liability for wilful misconduct, gross negligence, personal injury or death caused by our fault, or any other liability that the law does not allow to be excluded, or your mandatory consumer rights.

Subject to the above and to the extent permitted by law, we will not be liable for indirect or unforeseeable damages, and our total liability is limited to the amount you paid for the Service in the 12 months prior to the event giving rise to the claim.

13. Suspension and termination

You may stop using the Service and delete your account at any time from the App. Deleting it does not always remove Run&Gui's access to your Google or Apple account; the Privacy Policy (section 8) explains when we remove it and how you can. We may suspend or terminate your access if you breach this Agreement or if we discontinue the Service, in which case we will notify you reasonably in advance.

14. Changes

We may modify this Agreement for legal, technical or business reasons. We will publish the current version at this address with its date. If the changes are substantial, we will notify you; continued use of the Service implies acceptance.

15. Data protection

The processing of your personal data, including health data, is governed by our Privacy Policy.

16. Governing law and dispute resolution

This Agreement is governed by the laws of the Netherlands, the country the Service is provided from. As a consumer, you are also protected by the mandatory rules of your country of residence and you may bring proceedings before the courts of your own domicile.

If you have a complaint, write to us first (section 18): most issues are resolved that way. You always keep your legal remedies as a consumer.

17. Apple-specific terms

When you use the App on an Apple device:

This Agreement is entered into between you and us, not with Apple. Apple is not responsible for the App or its content.
The licence to use the App is valid only on Apple devices you own or control, in accordance with the App Store Usage Rules.
Maintenance and support of the App are our responsibility, not Apple's.
Any claim relating to the App (product liability, lack of conformity, infringement of third-party rights or regulations) is directed to us to the extent permitted by law; Apple assumes no warranty other than, where applicable, refunding the purchase price.
Apple and its subsidiaries are third-party beneficiaries of this Agreement and may enforce it against you.
You declare that you are not located in a country subject to embargo and are not on any U.S. restricted-parties list.

18. Contact

For any question about these Terms: [email protected].